Your Privacy 

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When you complete a contact form on our website, the personal information including your name, date of birth, address, telephone number and email address are stored on our secure data management system Cliniko.  We use this information to process your initial enquiry and engage with you regarding any additional therapy or services that you choose to connect to. This includes informing you of your appointment dates and times, supplying the link for your online appointment, creating invoices, processing payments, completing clinical notes and sending you agreed therapy content as discussed with your clinician. This information can also be used to inform you of any upcoming courses or online material that may be of interest to you if you so wish. We also keep a record of invoices, payments and receipts for accounting purposes.  

If you are signing up for an online courses we may only require your name and an email address to ensure your access and collect payment.   

The Clinical Psychology Collective Ltd. is registered with the Information Commissioners Office. Registration Reference:   C1081577 

When you access our website or social media accounts, your information will be stored as cookies. A cookie is a small file that computers automatically store on their hard drive. With your consent they are used to analyse your data and assist with improving our website and improving our users' experience. A pop up will appear on the website which will allow you to opt out should you chose. You can change your preferences on your social media platforms.  Of note, our website may contain links to other websites. We do not have control over the privacy of your information on these sites. Please read the individuals site privacy policy.  

Your data, any correspondence or clinical notes will be securely stored on Cliniko, our data management software.  Cliniko meets and exceeds all regulations and GDPR principles and is considered exceptionally safe. It is a professional patient management software system. If you require further information please look on www.cliniko.com/security. All our electronic devices are password protected.  

Clients can make a request for access to their records. There will be an admin charge for this request and these documents will be provided within 1 calendar month of payment. We may request additional verification for your security prior to commencing this process. However as permitted by the law, personal information may be withheld if it is deemed to cause you harm.  

When completing a contact form via the website or sharing information when booking an appointment, we assume that you are giving the Clinical Psychology Collective consent to store and use that information. We ask that you contact us with any concerns about consent. If you do not proceed with booking an appointment, any information you have provided will be securely deleted after 6 months. In line with legislation, all clinical records will be kept for a period of 7 years and following this will be securely deleted. All electronic invoices will also be stored for a period of 7 years to comply with requirements set by HMRC.  

You have the right to request that we remove your information from our system. However, we must determine whether this information is required, for example HMRC may wish to inspect records. In the case that we can delete data we will do so without undue delay.   

Confidentiality is maintained at all times unless there are exceptional circumstances such as if we become aware that you or others are at risk of harm.  In these instances, we may be required to contact your GP, the police or another emergency service in line with our duty of care and professional obligation, although we would alway attempt to discuss this with you in the first instance.  A further limit to confidentiality would include the police or the court ordering the release of your personal information.  If it is requested that we pass any of your information onto a third party, we would require written consent from you to oblige. Finally, in line with the professional requirements of our governing body as psychologists, we engage in clinical supervision to ensure the quality of your therapy. Supervision is a confidential space where we may discuss your journey with another qualified Clinical Psychologist. However limited identifiable information is shared.   CPC clinicians are supervised in house by other qualifies CPC professionals.